Security Officer - Days

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Mite is looking for outstanding Security Officers to work within Cabot Circus Shopping Centre. We are currently looking for a motivated individual who is passionate about looking after and anticipating the needs of our customers. Working within the essential Security team, you will be the main point of contact for all of our customers and retailers within the Centre.

You will be working on a 4 on 4 off basis; shift patterns are 12 hours 07:00hrs - 19:00hrs and 11:00hrs - 23:00hrs

£11.00 per hour plus benefits

Job Overview

• Ensuring that all Security duties are carried out to the satisfaction of the Client and in line with Company Assignment Instructions.  

  To maintain a high visibility presence within the client’s premises and that of its tenants. To act as an ambassador for Mitie and the client at all times acting in a professional manner in order to deliver service excellence. To act as an intermediary between site security team and local police force on day-to-day-operational issues.

Main Duties

Operations

• To assist with complying with agreed SLA's and Key Performance Indicators  

• To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly

• Ensure that you have read, understood and signed the Assignment Instructions.

• Ensure that Health and Safety processes and procedures are complied with at all times 

• Escalate appropriate issues to Line Management and Mitie Control and Command Centre 

• Maintain expected standard of time keeping, appearance, customer service

• Participate in any company initiatives which are designed to achieve company business objectives

• Attend team meetings and one-to-one reviews where applicable  

• Any other reasonable duty as requested by Mitie Management

• To maintain in confidence Client and Company confidential information at all times 

Person Specification

• Enthusiastic, motivational, someone who strives for excellence 

• Smart and of professional appearance  

• Someone who takes the initiative and drives for results 

• Organised, able to make robust judgements and prioritise  

• Honest, transparent and consistent 

• Gain and hold the respect of others 

• Have a flexible approach with a “can do” attitude 

• Excellent communication skills  

• Ability to remain calm under pressure

• Ability to work within a team

• Desirable experience in plain clothes activities but not essential

• Excellent customer service

• Excellent record keeping and completion of written reports

• Able to embrace new technology and innovations

• Able to build relations with stakeholders

• Strong verbal communication skills

Training

• Fully and satisfactorily complete all required competency training.

• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Follow Group and company policies and procedures at all times.

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

• Use all work equipment and personal PPE properly and in accordance with training received.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.

• Proactively identify and report security risks to your manager

• Report actual and suspected security incidents.

What we are looking for

• SIA License (DS preferred but not essential)

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Existing Mitie colleagues

• Please ensure that you discuss your application with your current line manager before formally applying. 

• Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.